Lead, Information Management Support Services

he Lead of IM Support Services reports into Information Management Lead and is accountable for providing high quality, predictable and efficient operational activities and services for the customers, information and solutions owned and managed by Information Management. ROLE RESPONSIBILITIES Provide leadership for effective management of Information Management (IM) Operational functions, User Acceptance Testing (UAT), execution of Acquisition/Divestitures/Collaboration as well as other business enabling services for IM Understands challenges facing IM and our business customers and proposes/designs automation opportunities and enabling services that can achieve additional efficiency and ease for the business Lead a team of operations professionals across Regulatory, Safety and Clinical domains and implement opportunities for standard processes and procedures Establishes and manages competitively priced, shared, value add services in the areas of business analysis, support, user acceptance testing, information quality/accuracy and business process efficiencies. Lead operationalized cross-domain business support and services across GPD and WSR verticals in IM Lead and establish support services for level 1 and level 2 business support (expecting minimal involvement of IM domains leadership) Establish and routinely report metrics that allow IM leadership to assess the effectiveness of operations Lead and implement continued improvement activities on identifying competitive operational services to release burden on the IM and business colleagues Define, track and analyzereports/metrics that show and enhance business value of IM services and support Generate insights for IM colleagues and business customers for potential solution improvement and automation opportunities Use operational trends to provide predictive analysis that can help anticipate volume, types of issues and further improve solutions Establish support presence in new geographies to better support users and use possible opportunities for labor arbitrage Establish model that scales global business support as well as hands on business support for local users Proactively seek areas of opportunity to improve/expand services and support delivered by the team Seek and implement automation opportunities to reduce manual/hands on business support & services Lead User Acceptance Testing execution teams that provide UAT authoring & execution services to the IM organization Partner with BT to ensure all compliance requirements are met as well as coordinate release of system changes and fixes, to ensure that business-side responsibilities are accounted for and completed, e.g., user acceptance testing, support transition Lead execution of Business Development deals (ACD activities) across IM Centralize and operationalize (playbook approach for ingest/divest information from IM systems) Ensure cross IM domain data and content programs for "right first time" integration Develop and manage all IM standard operating procedures (SOPs) Establish procedural framework for IM to ensure all systems are fully compliant and inspection ready Ensure procedures do not overlap/conflict with any BT/Business line procedures Establish and manage training curriculum and compliance for IM Colleagues Manage, coach and develop a team of professionals ensuring effective performance management, colleague engagement and talent development. BASIC QUALIFICATIONS Bachelor's Degreerequired in life sciences, information management/technology.  MBA or MS Computer Science desired. At least 15years of increasingly responsible positions of staff management leading technology and/or informatics functions in a Life Sciences organization. Significant experience in application system management and change control processes, application validation and implementation in a GxP environment Experience with data mining tools and technologies Knowledge of pharmaceutical product development, safety and regulatory submissions with thorough understanding of related business processes. Expert program management skills with experience in managing multiple concurrent, highly complex projects. Partnership culture and demonstrated success in a platform service role and demonstration of meeting customer expectations. In-depth knowledge of the software development lifecycle. Strong knowledge of technology, information and data standards. Ability to work in complex and highly matrixed organizations. Excellent communications skills, both written and oral. Proven ability to influence and succeed through others and to form excellent relationships with key cross-functional stakeholders. Ability to work with diverse cultures. Strong leadership and management skills. 4723918
Salary Range: NA
Minimum Qualification
15+ years

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