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Front Desk Associate

Overview:

Do you want to work in a fun and fast paced environment?

Do you enjoy helping others?

Are you health and wellness minded?

Do you want a job that has significant opportunity for advancement?

If you answered yes to the previous questions, then we would love to talk with you.

Duties include:

  • Help clients understand the benefits
    of regular massage, skin care and stretch.
  • Establish relationships with members and guests
    to grow and retain a client base.
  • Connect clients with retail products
    that improve, enhance, and extend the positive impact of the services they receive.
  • Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships.
  • Assists in maintaining professional front desk and reception area.
  • Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.
  • Assists in maintaining cleanliness of therapy rooms, common areas and store room.
  • Various duties as assigned by Clinic Management.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you
    including Free or discounted Massages and Facials. Discounts on retail. Paid in-store training.
  • A dynamic, energizing environment
    where you're consistently challenged, never bored.
  • Training
    to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service
    by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care
    by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations. through outreach via phone and email to current members.
  • Upholding the Massage Envy core values
    of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace culture
    by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

Experience required:

  • Minimum of 1 year sales and/or customer service experience preferred.
  • Ability to effectively communicate with members/ guests on the health benefits of massage therapy, membership benefits, and clinicpolicies and procedures.
  • Ability to work cohesively with others in a fun and fast-paced
  • environment.
  • Must be customer service oriented and able to communicate effectively with clients, clinic management and sales staff.
  • Must be able to work flexible days and hours

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

Massage Envy Franchising, LLC ( MEF ) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.



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