Call Center Specialist I / Pharma Industry / Hybrid Work
Our client, a world-leading Pharmaceutical Company in Collegeville, PA / Memphis, TN / Lake Forest, IL is currently looking for a Call Center Specialist I to join their expanding team. Position Details:
Job Title:
Call Center Specialist I / Pharma Industry / Hybrid Work Duration:
5 months contract, extendable up to 36 months Location:
Collegeville, PA Hybrid position requiring 2-3 days onsite per week, with the potential for candidates to be onsite every Tuesday Note:
The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract. You may participate in the company group medical insurance plan
Job Description:
As the initial point of contact, the Customer Service Representative serves as the face of Pharmaceutical to our vaccine and hemophilia customers, including but not limited to health care professionals, home health facilities, specialty distributors, and government entities. The Customer Service Representative supports not only customers but also sales force members and other internal stakeholders. Role
Responsibilities:
Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand specific requirements Remain available to answer incoming calls at a rate consistent with metrics set by customer service management team Support the logistical complexities of COVID vaccine by handling customer calls and email interactions Partnering with Quality/Controlant and Transportation team on any temperature deviations or delivery issues. Assist customers as they make credit card payments and issue resolution according to business rules and policies Support vaccine and hemophilia initiatives - contracting, pricing, customer intelligence and reporting etc. Maintain a detailed working knowledge of Pharmaceutical trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries regarding the Pharmaceutical Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments when appropriate, and product-specific order handling guidelines Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines Must stay abreast of changes in scripts, procedures and products Support Sarbanes Oxley by adhering to internal controls Redirect callers who require assistance from other departments Initiate requests for new customer accounts and account changes Support customer inquiries/issues regarding Pharmaceutical Prime website Complete all assigned training Participate in special projects as assigned Partnering with GFS team to respond to inquiries and issues Organizational Relationships:
Pharmaceutical Sales Reps Collections/ AR
Qualifications:
Bachelor's degree preferred or high school diploma with two years Customer Service experience. Ability to remain professional and courteous with customers at all times Excellent verbal and written communication skills Ability to multi-task, prioritize and manage time effectively Proven problem-solving ability Technical Skills Requirements:
Proficient in Microsoft Office SAP knowledge preferred Minimum Years 2 years CS experience in remote setting. Hybrid (2-3 days onsite) Potentially required to be onsite every Tuesday (subject to change) Must be located within reasonable commuting distance (within 45-min) Collegeville, PA Memphis, TN Lake Forest, IL Hard Skills:
Communication Analytical Organization Nice to Have:
Quick Learner This requisition is with a very high-profile team. Please note that there has been an issue with previously hired candidates not presenting professionally during training (video mandatory). It is extremely important that you vet candidates that appropriately represent your agency to the best of your ability. Must have reliable internet service. Please ensure candidates have adequate internet speeds (Not Hotspot) Interview Process:
15-min Teams (no Video) 30-min Teams (with Camera), possible panel Comments:
Shifts schedule:
8-4:
30 EST 8:
30-5 EST 9-5:
30 EST Duration:
22-wks (possibility to extend) Minimum Education:
Bachelor's degree preferred or high school diploma with two years Customer Service experience. Recommended Skills Communication Customer Service Microsoft Office Pharmaceuticals Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
Job Title:
Call Center Specialist I / Pharma Industry / Hybrid Work Duration:
5 months contract, extendable up to 36 months Location:
Collegeville, PA Hybrid position requiring 2-3 days onsite per week, with the potential for candidates to be onsite every Tuesday Note:
The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract. You may participate in the company group medical insurance plan
Job Description:
As the initial point of contact, the Customer Service Representative serves as the face of Pharmaceutical to our vaccine and hemophilia customers, including but not limited to health care professionals, home health facilities, specialty distributors, and government entities. The Customer Service Representative supports not only customers but also sales force members and other internal stakeholders. Role
Responsibilities:
Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand specific requirements Remain available to answer incoming calls at a rate consistent with metrics set by customer service management team Support the logistical complexities of COVID vaccine by handling customer calls and email interactions Partnering with Quality/Controlant and Transportation team on any temperature deviations or delivery issues. Assist customers as they make credit card payments and issue resolution according to business rules and policies Support vaccine and hemophilia initiatives - contracting, pricing, customer intelligence and reporting etc. Maintain a detailed working knowledge of Pharmaceutical trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries regarding the Pharmaceutical Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments when appropriate, and product-specific order handling guidelines Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines Must stay abreast of changes in scripts, procedures and products Support Sarbanes Oxley by adhering to internal controls Redirect callers who require assistance from other departments Initiate requests for new customer accounts and account changes Support customer inquiries/issues regarding Pharmaceutical Prime website Complete all assigned training Participate in special projects as assigned Partnering with GFS team to respond to inquiries and issues Organizational Relationships:
Pharmaceutical Sales Reps Collections/ AR
Qualifications:
Bachelor's degree preferred or high school diploma with two years Customer Service experience. Ability to remain professional and courteous with customers at all times Excellent verbal and written communication skills Ability to multi-task, prioritize and manage time effectively Proven problem-solving ability Technical Skills Requirements:
Proficient in Microsoft Office SAP knowledge preferred Minimum Years 2 years CS experience in remote setting. Hybrid (2-3 days onsite) Potentially required to be onsite every Tuesday (subject to change) Must be located within reasonable commuting distance (within 45-min) Collegeville, PA Memphis, TN Lake Forest, IL Hard Skills:
Communication Analytical Organization Nice to Have:
Quick Learner This requisition is with a very high-profile team. Please note that there has been an issue with previously hired candidates not presenting professionally during training (video mandatory). It is extremely important that you vet candidates that appropriately represent your agency to the best of your ability. Must have reliable internet service. Please ensure candidates have adequate internet speeds (Not Hotspot) Interview Process:
15-min Teams (no Video) 30-min Teams (with Camera), possible panel Comments:
Shifts schedule:
8-4:
30 EST 8:
30-5 EST 9-5:
30 EST Duration:
22-wks (possibility to extend) Minimum Education:
Bachelor's degree preferred or high school diploma with two years Customer Service experience. Recommended Skills Communication Customer Service Microsoft Office Pharmaceuticals Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
